The Disabled Photographers' Society

Disabled Photographers' Society Complaints Procedure

The DPS aims to provide service of a standard acceptable to all our members. If we fail to do this we want to know about it. This will enable us not only to deal with the specific problem, but also to avoid it happening again.

This complaints procedure sets out how to take up matters if you think the service you have received from the DPS is unsatisfactory.

Initially, we would expect members of the society with issues about the operations and service of the DPS to raise their concerns informally through a committee member/the chairman. Details of current committee members/the chairman are available from the contacts page. The committee member/Chairman may take the matter up with the whole committee or with an appropriate officer. The complainant should be given a response within a month, of the complaint being raised.

Additionally, and/or in the event of that informal complaint not being resolved to the satisfaction of the member, a formal complaint can be made in writing to the General Secretary of the society, through the PO Box address:

The Disabled Photographers Society
PO Box 85
Longfield
Kent
DA3 9BN

In such an event, the General Secretary will convene a sub-committee of three members from the main committee; without vested interest in the complaint. They will consider the matter; taking evidence from all parties and responding to the complaint with their comments and outcomes. Again this would be within a month of the issue being raised.

Complaints Procedure Email the Chairman